FAQ's

Welcome to DUKAARO! We’ve answered some common questions to help make your shopping experience easy and convenient.

1. What is DUKAARO?

DUKAARO is an online shopping store where you can explore products and shop conveniently from the comfort of your home.

2. How can I place an order?

Browse our website at https://dukaaro.shop, select your desired product, add it to your cart, and complete checkout by providing the required details.

3. What payment methods do you accept?

Available payment methods are displayed at checkout. These may include online payments and Cash on Delivery (COD), if available for your location.

4. How can I track my order?

Once your order has been dispatched, tracking details will be shared with you when available. You can use these details to follow your shipment.

5. How long does delivery take?

Delivery times depend on your location, product availability, and courier service. Please refer to our Shipping Policy for estimated delivery timelines.

6. What are the shipping charges?

Any applicable shipping charges will be displayed during checkout before you place your order.

7. Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible at support@dukaaro.shop. Cancellation depends on the order's processing and shipping status.

8. What is your return policy?

Eligible products may be returned according to our Return & Refund Policy. Please review the policy for eligibility, time limits, and return instructions.

9. What should I do if I receive a damaged or incorrect product?

Please email support@dukaaro.shop with your order number, a description of the issue, and clear photos of the product and packaging. Contact us as soon as possible after delivery.

10. How long do refunds take?

Once a return or refund is approved, processing times may vary depending on your payment method and financial institution. Please refer to our Return & Refund Policy for details.

11. Do I need an account to place an order?

If guest checkout is available, you can place an order without creating an account. Follow the options shown during checkout.

12. Is it safe to shop on DUKAARO?

We use the security features provided by our e-commerce platform and payment partners to support secure transactions. Please review our Privacy Policy for details about how personal information is handled.

13. How can I contact customer support?

You can reach us by email:

Please include your order number when contacting us about an existing order.

14. Where can I read your store policies?

You can find more information in our store's Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

Still Have Questions?

We're happy to help! Contact us at support@dukaaro.shop, and our team will do its best to assist you.

Thank you for choosing DUKAARO — CLICK | BUY | SMILE.