Privacy policy

1. Introduction

Welcome to DUKAARO. We value your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact us.

This Privacy Policy explains how we collect, use, store, and protect your information when you use https://dukaaro.shop.

2. Information We Collect

Depending on how you use our store, we may collect the following information:

  • Personal details: Name, email address, phone number, and billing or shipping address.

  • Order information: Products purchased, order details, payment status, and delivery information.

  • Payment information: Payments are processed through applicable payment providers. We do not intend to store complete payment card details on our own systems.

  • Technical information: IP address, browser type, device information, cookies, and website usage data.

  • Customer support information: Messages and other information you provide when contacting us.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Confirm purchases and provide order updates.

  • Handle returns, refunds, cancellations, and customer support.

  • Process payments and help prevent fraud.

  • Improve our website, products, and shopping experience.

  • Send promotional messages where permitted by law and, where required, with your consent.

  • Meet legal, tax, accounting, and regulatory obligations.

4. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

  • Shopify, which provides our e-commerce platform.

  • Payment gateways and payment service providers.

  • Shipping companies and delivery partners.

  • Website analytics, marketing, and technical service providers, where applicable.

  • Government authorities or legal bodies when required by law.

We do not sell your personal information to third parties for their own independent marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping carts, understand website traffic, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, legal compliance, accounting, dispute resolution, and other legitimate business purposes.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent, or object to certain processing where legally applicable.

We may need to retain certain records to meet legal obligations.

9. Third-Party Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information.

10. Children's Privacy

Our website is intended for general shoppers and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws. The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us: