Shipping policy

1. Introduction

Thank you for shopping with DUKAARO. We aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through https://dukaaro.shop.

2. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation and successful payment, where applicable.

Orders placed on Sundays, public holidays, or during sale periods may require additional processing time. Processing times are estimates and may vary depending on product availability and order volume.

3. Estimated Delivery Time

For deliveries within India, the estimated delivery time is 5–10 business days after dispatch, depending on the delivery location, courier service, and product availability.

Remote locations and certain serviceable areas may require additional time. Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

If free shipping is offered on eligible orders, the applicable conditions will be displayed on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking details provided to check the status of your shipment. Tracking updates may take some time to appear after dispatch.

6. Delivery Address

Please ensure that your name, phone number, postal code, and full delivery address are accurate when placing an order.

DUKAARO may not be able to change the delivery address after an order has been dispatched. Incorrect or incomplete address details may cause delivery delays or failed delivery attempts.

7. Delayed or Undelivered Orders

Delivery may be delayed due to weather conditions, courier disruptions, public holidays, high order volumes, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us at support@dukaaro.shop with your order number so we can assist you.

8. Failed Delivery Attempts

If a courier cannot deliver an order because the recipient is unavailable, the address is incorrect, or delivery cannot be completed, the courier may attempt redelivery or return the shipment to the sender.

If an order is returned to us, please contact our support team to discuss the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

9. Damaged Packages or Incorrect Products

If your package arrives visibly damaged or contains an incorrect product, please contact support@dukaaro.shop within 48 hours of delivery, preferably with clear photographs or an unboxing video.

We will review your request and assist you in accordance with our Return & Refund Policy and applicable law.

10. Cash on Delivery (COD)

Cash on Delivery is available only if offered as a payment option at checkout. Please ensure that you are available to receive the order and pay the amount due when delivery is attempted.

11. Contact Information

If you have any questions about shipping or delivery, please contact us: