Refund policy

1. Return Policy

At DUKAARO, customer satisfaction is important to us. You may request a return within 7 days of delivery for eligible products, subject to the conditions outlined below.

Products must be unused, in their original condition, and returned with their original packaging, tags, accessories, and included items.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at support@dukaaro.shop. Please include your order number and clear photos or videos showing the issue.

We will review your request and provide instructions for a return, replacement, or refund, as applicable.

3. Non-Returnable Products

Certain products may not be eligible for return, including personalised items, perishable goods, hygiene-sensitive products, digital products, and items marked as non-returnable. These exclusions are subject to applicable consumer-protection laws.

4. Refunds

Once we receive and inspect an eligible returned product, we will notify you whether your refund is approved.

Approved refunds will generally be processed within 5–10 business days. Prepaid orders will normally be refunded to the original payment method. For Cash on Delivery orders, an alternative refund method, such as bank transfer or UPI, may be arranged after verification.

Banks and payment providers may require additional time to credit your refund.

5. Return Shipping Charges

For damaged, defective, or incorrect products, DUKAARO will arrange or cover reasonable return shipping costs, as applicable.

For other eligible returns, return shipping charges may be the customer's responsibility if communicated in advance.

6. Order Cancellation

You may request cancellation before your order is dispatched. Once shipped, cancellation may not be possible, and the applicable return process will apply.

Refunds for eligible prepaid cancellations will generally be processed within 5–10 business days.

7. Exchanges

Exchanges depend on product availability. If an exchange is unavailable, we may offer a refund where applicable.

8. How to Request a Return or Refund

Please email support@dukaaro.shop with:

  • Your order number.

  • The product name.

  • The reason for your request.

  • Photos or videos, if the item is damaged, defective, or incorrect.

Please wait for return instructions before sending any product back.

9. Contact Us

Store: DUKAARO

Website: https://dukaaro.shop

Email: support@dukaaro.shop

10. Policy Updates

We may update this policy when necessary. The latest version will be available on our website, subject to applicable laws and customers' legal rights.

Note

We never ask for your Credit/Debit card numbers for initiating refund. Please never give Credit/Debit card numbers and OTP to anyone and also to dukaaro.shop